Guides
A useful place to start, with a route to the related result.
Guides 25–48 of 50
Troubleshooting guide
A scheduled supplier fetch runs at the wrong time, twice or not at all: time zones, clock changes and cron surprises
Why a cron-style schedule can fire an hour off, skip or repeat around clock changes, run on the wrong days, or break on a percent sign, and how to make the job safe whichever happens.
Troubleshooting guide
Comparing two supplier feed versions: match products by key, not by line, and make the counts add up
Why a text comparison of two supplier files buries real changes, how a key-based comparison reports added, absent and changed products, and the arithmetic that proves nothing was missed.
Troubleshooting guide
Converting an ERP export for a store import: decimal commas, day-first dates, codes and rejects
Why hand-editing an ERP export produces different files on different days, and how explicit number, date and code rules, exact decimal arithmetic and a reject file make the conversion repeatable.
Troubleshooting guide
Supplier categories end up in Uncategorised: use a mapping table with an unmapped list, not loose matching
How to map a supplier's category names to your store categories with one reviewed row per value, an explicit unmapped state, exact matching and a report of new or changed values.
Troubleshooting guide
Supplier image links that load a page, redirect in circles or time out: classify them before import
How to tell a working image address from a missing file, a redirect, an error page returned as success, a wrong file type or a slow host, and how to check them without stalling the import.
Troubleshooting guide
Merchant Center cannot process your product file? Check the format, header row and XML layout
The file-level rules that make Merchant Center reject or misread a product file, from accepted formats, header row, tabs and line breaks, encoding, XML namespace and tag case, extensions and compression.
Troubleshooting guide
Merchant Center scheduled fetch fails or shows an old file? Check the address, access and what comes back
Why a scheduled fetch of your product file fails or stays stale: an address that leads to a page, redirects, blocks or permissions, login handling, compression, size and the difference between a fetch and an SFTP upload.
Troubleshooting guide
Merchant Center says your price does not match the page: compare feed, page, checkout and markup
What Google compares when it flags an inaccurate price, the causes in order of likelihood, tax and format rules that cause mismatches, and how fixing and review work after you correct the data.
Troubleshooting guide
Merchant Center flags availability: pre-orders, sold-out lines, variants and a feed that refreshes too slowly
The availability values and situations that Merchant Center flags, why a daily fetch cannot follow fast stock changes, and which fixes belong in the feed, the page or the refresh route.
Troubleshooting guide
Merchant Center rejects product images: file type, size, URL rules, robots access and overlays
What Google's image_link attribute requires and why images are disapproved: the extension must match the real format, the size minimum, URL and robots rules, stable addresses and disallowed content.
Troubleshooting guide
Members-only pages on Wix, Squarespace and Webflow: what each builder's own tools can and cannot do
Wix and Squarespace each have a built-in members feature with different rules. Webflow no longer has one. This guide sets out how each works and the limits worth knowing before you promise anyone privacy.
Troubleshooting guide
Members-only WordPress content visible to the wrong people: check caching, roles and the other routes
Why access rules can pass in the admin and still fail in practice: page caches, role changes that do not apply, and routes such as the REST data interface.
Troubleshooting guide
Barcodes and product identifiers in a feed: supply them only when you are sure
What Google Merchant Center says about GTINs and categories, and a simple rule for any tool that fills or matches product data.
Troubleshooting guide
Checking a supplier statement against your ledger by hand: six kinds of difference
Start with the closing balance, match each line by reference, and classify every difference as missing, extra, amount, date, reference or an unapplied credit.
Troubleshooting guide
Six ways bulk AI product copy goes wrong, and how to find each before you import
Wrong-product text, cut-off sentences, made-up specs, overwritten fields, broken characters and feed drift, with a check for each pattern.
Troubleshooting guide
Where is my order: eight delivery states, and the check that stops a stale reply
Eight delivery states for reply templates, the four that need a person, and a pre-send check that compares each value in a draft with the live order.
Troubleshooting guide
A price floor from landed cost: the arithmetic, and why alerts come before automation
How to work the lowest price you will accept from cost, fees, returns and margin, with a formula, and why to set alerts before any automatic matching.
Troubleshooting guide
Stocky closed on 31 August 2026: what reorder planning needs from your own sales
What store owners say they lost when Stocky closed, and the three things a reorder sheet needs: a point per product, sold-out days removed and a check against a simple average.
Troubleshooting guide
Supplier SKUs lose leading zeros: preserve the identifier before importing
Keep supplier identifiers textual and compare exact keys before a stock or price feed creates a second product or updates the wrong one.
Troubleshooting guide
Two suppliers use the same SKU: match the supplier and code together
Prevent one supplier's stock or price from landing on another supplier's item, and keep unapproved cross-supplier mappings out of an automatic update.
Troubleshooting guide
A supplier feed repeats one key with different prices: reject the conflict before updating
Distinguish an identical duplicate from conflicting rows and choose a documented disposition instead of allowing file order to decide a business value.
Troubleshooting guide
Blank supplier price clears a good value: distinguish unchanged, empty and explicit removal
Give missing fields and blank cells different update meanings before a partial supplier feed erases a price or silently substitutes zero.
Troubleshooting guide
An item disappears from a supplier feed: is it a full snapshot or just a delta?
Do not turn an omitted SKU into zero stock or discontinued status until the source defines completeness, coverage and deletion semantics.
Troubleshooting guide
Supplier quotes per pack, your app compares per item: make the units explicit
Keep pack size, stock units and price basis separate so an apparently cheaper supplier is not selected using incomparable values or rounded display prices.
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