Who this is for
Owner or manager of a WooCommerce store whose customers can no longer complete an order.
An update to WooCommerce, a plugin, the theme, WordPress or PHP, after which orders stop coming through.
The result
One broken checkout path works again on a copy of your store: a test order goes through with the right total and status, and you get the fix with steps to apply and undo it.
What is included
- One failing checkout path you can describe, for example guest checkout paying by card
- Reproducing the failure on a staging copy with the payment gateway in test mode
- Finding which update or conflict causes it: a plugin, a theme template, WooCommerce or PHP
- The smallest change that fixes it, then re-testing checkout and the shipping, tax and order-email steps next to it
You receive
- The fix, as a patch or a list of plugin and theme changes, with steps to apply it
- A note naming the cause, with redacted log lines and before and after screenshots
- Rollback steps your site holder can follow
What is not included
- Payment provider account problems, disputes or refunds
- Adding a new payment method or gateway
- Any live card charge or refund
- Repairing past orders or customer records
- Redesign, speed work or unrelated plugins
- A PCI compliance audit or ongoing monitoring
What we need from you first
- The error text or a screenshot, with customer details removed
- The page and step where it fails, and what should happen instead
- When the last order went through, and what was updated since
- WooCommerce, WordPress, PHP and theme versions, if you know them
- Which payment methods fail, and whether test mode is available
Never send passwords, keys, customer records or confidential code in the first enquiry. Secure handover is agreed after scoping.
How we check it is done
- On staging, the agreed test product, address and test card complete checkout and create exactly one order with the correct total and status
- A declined test card leaves no paid order behind
- Shipping, tax and the order confirmation email are correct for the test order
- No new fatal-errors log entries appear during the test run
You sign off on the agreed staging test-mode result before payment. Live deployment and any real-order verification are separate client-authorised actions, not included tests or a charge we initiate.
When we would stop or decline
- The fault only appears with real cards, so it can't be reproduced in test mode
- Orders or customer data can't be copied safely to staging
- There are signs of a hack or a card-skimming script
- The payment provider's own service or account settings cause the failure
- Reproduction shows a cause outside the agreed path: we stop and re-quote, or hand over what we found
Questions
Do you need my payment account or card details?
No. You turn on test mode in staging and enter the test keys yourself. We never ask for live payment keys or card data.
What if only real payments fail?
Then the fault can't be reproduced safely in test mode, and this fixed job doesn't fit. We'd say so and suggest starting with your payment provider.
Will you change my live store?
No. Your site holder applies the fix using our steps, and can undo it the same way.
How long does it take?
We haven't done enough of these to promise a turnaround. The quote gives a date before you agree to anything.
Price and terms
Quote after scope check. After the test order passes on staging and you sign off.
This is a new service with no published client results. The price is a starting point we have not yet tested with buyers. Nothing is ordered or charged by the enquiry. The full specification is on the Synthetic Industry catalogue.