Who this is for
Owner of a WooCommerce store whose shoppers in some places see no shipping method, or the wrong one, even though you ship there.
Orders from a country, region or postcode area stopped, or a customer reports that checkout says shipping is not available to them.
The result
On a copy of your store, every destination on your agreed list shows the shipping methods and costs you specify at checkout, destinations you do not serve show no method, and the zone settings are documented.
What is included
- The shipping zones, their order, the regions and postcode entries, and the methods inside each zone
- The store-wide selling and shipping location settings that decide which countries can reach checkout
- A test address for each agreed destination, from cart to checkout total
- Correcting the zone order, entries and methods on the copy, with the settings written down
You receive
- A destination table: test address, expected methods and costs, result before and after
- The corrected zone settings, listed zone by zone in the order they apply
- A note naming why each failing address had no method or the wrong one
- Steps to apply the settings to the live store and to put the old ones back
What is not included
- Live carrier-rate plugins and their accounts, which are a separate integration
- Deciding which destinations or prices you should offer
- Tax rates and tax settings
- Fulfilment, labels or courier bookings
- Fixing a checkout that fails for reasons other than shipping
What we need from you first
- Two or three example addresses that fail, with names and street lines removed
- The destinations you serve and the method and cost you want for each
- Whether you use any shipping plugin, and its name
- When it last worked, and what changed since
- WooCommerce and theme versions, if you know them
Never send passwords, keys, customer records or confidential code in the first enquiry. Secure handover is agreed after scoping.
How we check it is done
- Each agreed destination shows exactly the shipping methods and costs in your confirmed table at the checkout total on staging
- A destination you said you do not serve shows no shipping method
- One destination that worked before the change gives the same methods and costs after it
- The final zone order and entries match the written settings in the handover
You review the destination table and the staging results and sign off before payment. Applying the settings to the live store is a separate step your site holder takes.
When we would stop or decline
- The missing methods come from a paid carrier plugin whose account or licence we cannot test
- You have not decided what to charge for the destinations that fail
- More than about 30 zones, which is quoted as a larger restructure
- The checkout page fails before the shipping step
Questions
Do you need my live admin login?
No. We work on a staging copy with a staging login. Your site holder applies the settings to live.
Will you choose the shipping prices?
No. You decide the methods and costs, and we make the store show them. Pricing advice is outside this job.
What about postcodes with letters?
We test the patterns you need with real example addresses, because the wildcard form WooCommerce recommends behaves differently from a numeric range.
Price and terms
£195 · untested offer price. After the agreed checks pass and you sign off; no payment before sign-off.
This is a new service with no published client results. The price is a starting point we have not yet tested with buyers. Nothing is ordered or charged by the enquiry. The full specification is on the Synthetic Industry catalogue.