Who this is for
Owner whose "where is my order" templates are already built and who wants to know when a carrier or store change breaks them.
A carrier changed its status wording or you changed how tracking is stored, and a template quoted the wrong thing.
The result
Every month you receive the re-run results of your 30-case test and a list of templates that no longer fill correctly. A change your named person plants in a copy of your carrier wording in the first month is caught.
What is included
- Your set of templates and the 30-case test file from the one-off job
- A monthly re-run against current field names and the carrier wording you send
- A list of templates that fail or changed since last month
- Proposed template fixes for your approval
- An extra re-run after a carrier or tracking change you tell us about
You receive
- Monthly re-run results
- List of failing templates
- Proposed fixes
- Updated test file when you approve
What is not included
- Sending any reply
- Connecting to your store or carrier
- Refunds or reshipping decisions
- Customer data
- New templates for new states (see the one-off job)
- Out-of-hours cover or a guaranteed response time
What we need from you first
- Which carriers you use
- How tracking is stored on orders
- Any recent change to either
- No customer data
Never send passwords, keys, customer records or confidential code in the first enquiry. Secure handover is agreed after scoping.
How we check it is done
- In the first month your named person plants a change in a copy of your carrier wording (for example "Out for delivery" renamed) without telling us where, and the note lists every template it breaks.
- Each month all 30 cases are listed as pass or fail, and every trap case goes to a person.
- Each month templates that failed or changed since last month are listed.
You read each report and tell us whether the rules and thresholds still suit you. A period counts as delivered when you have the report.
When we would stop or decline
- The test file is lost and cannot be rebuilt
- Carrier wording is never available to us
- The plan is to send replies automatically
Questions
Does it send my replies?
No. It re-tests the templates. A person sends every reply.
What if my carrier changes its wording?
Tell us, and we re-run the test at once.
Does a clean report mean nothing is wrong?
No. It means nothing was found in the inputs you sent, by the checks listed here. It is not assurance, and it does not replace your own checking.
Price and terms
£59/month · untested offer price. Billing is monthly under the written terms we agree with you. Nothing is charged until you have agreed them.
This is a new service with no published client results. The price is a starting point we have not yet tested with buyers. Nothing is ordered or charged by the enquiry. The full specification is on the Synthetic Industry catalogue.