Who this is for
Owner of a store that hosts customer reviews and wants clear rules for spam, off-topic and fake-looking reviews without hiding honest criticism.
You host reviews, need to show that you handle fake or abusive ones, and are afraid of removing the wrong ones.
The result
You get a review policy and a decision table (publish, hold for a person, remove) in which every hold or removal needs a stated non-sentiment reason, such as spam, off-topic, personal data or copied text. It is tested on 60 reviews you have labelled, 30 held back from us. No genuine negative review is held or removed in the test.
What is included
- One review policy, written for your store
- A decision table with reasons: spam, off-topic, personal data, abuse (threats or slurs that describe no purchase), copied text, signs of a fake
- A rule that low ratings and negative tone are never a reason to hold or remove
- A logged reason for every hold or removal
- A test on 60 reviews you have labelled, 30 held back from us
You receive
- The review policy
- The decision table
- The reason log format
- The 60-review test, key and results
- Steps to re-run the test
What is not included
- Removing or hiding any review
- Hiding or removing genuine negative reviews
- Buying, writing or generating reviews
- Asking only happy customers for reviews
- Legal advice on review rules
- Customer names or contact details
What we need from you first
- Which app or platform hosts your reviews
- Roughly how many reviews you get a month
- What kinds of bad reviews you see (spam, abuse, off-topic)
- No customer data
Never send passwords, keys, customer records or confidential code in the first enquiry. Secure handover is agreed after scoping.
How we check it is done
- Of the 30 reviews you keep sealed until the run, decisions match your labels on at least 27 (a true rate of at least 76% with 95% confidence).
- No genuine negative review in the test set is held or removed; one held or removed fails the whole test.
- Every hold or removal has a logged reason that is not sentiment.
- Every decision is marked as a draft for a person. Of the sealed reviews you labelled hold or remove, at least 80% are held or removed with a reason; a table that publishes everything fails.
You re-run the acceptance checks with the steps we hand over, read the results and sign off in writing. Payment follows sign-off.
When we would stop or decline
- The aim is to remove or hide negative reviews
- You want reviews written, bought or generated
- You want review requests sent only to happy customers
- Two people on your side cannot agree on the labels
Questions
Can you remove bad reviews for me?
No. We never remove or hide reviews. We write rules and test them.
What about fake reviews written about me?
The table can flag signs of a fake for a person to check. It cannot prove one.
Is this legal advice?
No. Whether your policy meets the rules is for your adviser.
Does a pass mean it will be right next month?
No. A pass describes items like the test sample on the day of the test. It is not a promise about future items, and it does not replace your own checking.
Price and terms
£195 · untested offer price. £195 after the agreed acceptance checks pass and you sign off. No payment before sign-off.
This is a new service with no published client results. The price is a starting point we have not yet tested with buyers. Nothing is ordered or charged by the enquiry. The full specification is on the Synthetic Industry catalogue.