Who this is for
Owner whose refund agent is live and who wants proof it still follows the rules and the cap.
Your policy changed, a refund looked wrong, or a month passed with nobody reading the log.
The result
Every month a random sample of the agent's decisions is re-computed against your rules table, every refund is checked against the cap and daily limit, the hand-over set is re-run on a copy, and you receive a report.
What is included
- One refund agent on one store, built under the one-off job on this site or one you can show us
- A random sample of 60 logged decisions each month, with the seed recorded
- A check of every refund in the month against the cap and the daily limit
- A re-run of the hand-over set (photo, damage, legal, chargeback, repeat) on a copy after any rule change
- A monthly report with counts and anything that needs a decision
You receive
- The monthly report
- The sample table with the seed
- The cap and daily limit check
- The hand-over re-run results
What is not included
- Changing the rules table, the cap or the agent
- Holding your keys or making any refund
- Judging photos or damage claims
- Replying to customers
- Any promise about refund cost or savings
What we need from you first
- Which agent and platform
- Roughly how many refund requests a month
- No logins, keys, customer data or payment details in the first enquiry
Never send passwords, keys, customer records or confidential code in the first enquiry. Secure handover is agreed after scoping.
How we check it is done
- After the report is frozen, you choose 10 sampled decisions without showing your verdicts to us and reproduce every verdict using the then-effective facts and rules; a missed wrong refund, cap breach, duplicate or handover refund fails this report check.
- The report states the count of refunds, the count above the cap or the daily limit, the sample size and what it cannot show.
- The cap, daily-limit and handover suites run on the copy every month; after reported changes the clear-case and stop-switch suites also run, and every failure is listed first with its case ID.
- No refund, rule or setting has been changed by us.
You read each report, re-run the checks it lists and tell us whether the marks and limits still suit you. A month counts as delivered when you have the report.
When we would stop or decline
- The log is incomplete or switched off
- The policy changes and the table is not updated for two months
- Nobody on your side can change a rule
Questions
Do you make or reverse refunds?
No. We read the log and report. You or your person make every change.
Do you report a savings figure?
No. We never state savings or refund-cost figures.
Price and terms
£145/month · untested offer price. Billing is monthly under the written terms we agree with you. Nothing is charged until you have agreed them.
This is a new service with no published client results. The price is a starting point we have not yet tested with buyers. Nothing is ordered or charged by the enquiry. The full specification is on the Synthetic Industry catalogue.