Who this is for
Owner or operations lead of a Shopify or BigCommerce store whose orders or stock feed a fulfilment, accounting or warehouse system through a sync you control.
You have fixed a sync once, or you have had a gap in orders or an oversell, and you want someone to notice the next one before a customer does.
The result
Each week the order and stock comparison for the agreed sync is done and every difference is listed; up to two separate causes a month are investigated and explained, and each month you get a written summary.
What is included
- One sync between one Shopify or BigCommerce store and one other system, on the logic described when we agree the service
- A weekly comparison, on a day agreed in writing, of every order created since the last comparison and of stock for up to 100 agreed products at one location
- Investigation of up to two separate causes a month; differences that share one cause count as one, and each cause ends in a written explanation of what differs, the likely reason and which separate job would correct it
- A written monthly summary of the comparisons, the differences found and how each ended
You receive
- A weekly comparison result with every difference named: an order on one side only or repeated, and every stock figure that differs by more than the agreed threshold
- For each of the up to two separate causes a month, a written explanation, or a note of what only you or a vendor can change
- A written monthly summary
What is not included
- Changing your live store, the live sync or any key; those stay with you
- Correcting the cause: a corrected stock sync or a corrected BigCommerce order receiver is a separate job, bought on its own at its own price
- Repairing missing or repeated Shopify orders: we compare and explain them, but that repair is not covered by a fixed-price outcome; ask for a quote
- Paid connector apps whose internals you cannot change
- Physical stock counts and deciding the true quantity
- Out-of-hours cover or any guaranteed response time
- More than one sync or more than one stock location, unless agreed and priced
What we need from you first
- What the sync is, which store and platform, and what it feeds
- How the exports can be produced and how often
- Which location and which products (up to 100) matter most for stock
- Who reads the weekly results and decides what to do
- Whether there have been gaps or oversells before, and roughly when
Never send passwords, keys, customer records or confidential code in the first enquiry. Secure handover is agreed after scoping.
How we check it is done
- One order missing on one side and one stock figure beyond the threshold, planted in a copy of the first pair of exports, are both found by the first comparison
- Each weekly comparison lists every order that is on one side only or repeated and every stock difference above the threshold, and an incomplete export is reported as unverified
- Each cause investigated (up to two a month) has a written explanation naming what differs, the evidence from the exports, and which job would correct it or what only you can change
- Each month's summary lists every weekly result, every difference found and how it ended, and the number of separate causes investigated (no more than two within the monthly fee)
You read each weekly result and each monthly summary. An explanation counts as delivered when you accept it.
When we would stop or decline
- The exports cannot be produced regularly, so the comparison cannot run
- Most differences come from a system or paid connector that you cannot or will not change
- More than two separate causes a month arrive month after month, so we agree a different scope with you
- Nobody can say which system is authoritative
Questions
How is this different from buying one fix?
A one-off fix corrects one drift once. This is a standing responsibility: we compare your orders and stock every week and explain up to two separate causes a month. The correction itself stays the separate job.
Do you change my live store or sync?
No. We change nothing. A correction is a separate job, proved on copies, that you apply yourself.
What if my sync is a paid connector?
We can still report differences with evidence, but we cannot change what we cannot see. The service says so plainly.
Can you repair missing Shopify orders?
We compare and explain them. A repair is not covered by a fixed-price outcome; ask for a quote.
Price and terms
£245/month · untested offer price. Billing is monthly under the written terms we agree with you. Nothing is charged until you have agreed them.
This is a new service with no published client results. The price is a starting point we have not yet tested with buyers. Nothing is ordered or charged by the enquiry. The full specification is on the Synthetic Industry catalogue.