Who this is for
Owner of a store that ships with tracked carriers and finds out about lost or stuck parcels when the customer writes in.
Customers keep writing "it says delivered but I never got it", and you only look at tracking after they complain.
The result
Every week you receive a list of orders whose tracking is stuck, returned or disputed, each with the next action and a drafted message. Before the first week, a copy of four weeks of your tracking exports with 12 exceptions, 6 planted by us and 6 by your named person and kept from us until the first run, is checked and all 12 are listed.
What is included
- One shop and up to three carriers, from a weekly tracking export you send
- A written stuck-days threshold per carrier, agreed before the first week
- A weekly list: stuck, returned, delivered-not-received flagged by customer contact, and address-change asks
- For each, the next action and a drafted message for you to send
- A list of false alarms from the week
You receive
- Weekly exceptions list
- Next action per order
- Drafted messages
- Carrier thresholds, written down
- False-alarm list
- A monthly summary
What is not included
- Sending any message to customers or carriers
- Refunds, reshipping or carrier claims
- Promising a carrier outcome
- Connecting to your store or carrier accounts
- Customer names or addresses
- Out-of-hours cover or a guaranteed response time
What we need from you first
- Which carriers you use
- How you can export tracking status each week
- Roughly how many orders you ship a week
- No customer data
Never send passwords, keys, customer records or confidential code in the first enquiry. Secure handover is agreed after scoping.
How we check it is done
- On a copy of four weeks of your exports with 12 exceptions, 6 planted by us and 6 by your named person and kept from us until the first run, the first list shows all 12 (12 of 12 shows a true catch rate of at least 77% with 95% confidence; a smoke test). One missed exception fails the test.
- The carrier thresholds are written down and the same input always gives the same list.
- Each weekly list states the rows read, the date range and the false alarms found, and we send nothing to customers or carriers.
You read each report and tell us whether the rules and thresholds still suit you. A period counts as delivered when you have the report.
When we would stop or decline
- Carrier data cannot be exported at all
- The export needs customer names and addresses to be useful and cannot be reduced
- Exceptions are so frequent that a weekly list does not fit the price, so we agree a different scope
Questions
Does this replace a tracking app?
It does not connect to your carriers. It reads an export you send and applies written rules, with a drafted next step for each order.
Can you file a carrier claim for me?
No. We draft a message; you decide and send it.
Does a clean report mean nothing is wrong?
No. It means nothing was found in the inputs you sent, by the checks listed here. It is not assurance, and it does not replace your own checking.
Price and terms
£99/month · untested offer price. Billing is monthly under the written terms we agree with you. Nothing is charged until you have agreed them.
This is a new service with no published client results. The price is a starting point we have not yet tested with buyers. Nothing is ordered or charged by the enquiry. The full specification is on the Synthetic Industry catalogue.