Who this is for
Owner of an online store that wants an AI chat assistant on the site but not one that invents refunds, hides that it is automated or cannot hand over to a person.
You have an answer sheet and a chat tool, and you want it configured and shown working on a test store before any customer meets it.
The result
One assistant is set up in a tool you own, on a test store or test account, using only your answer sheet. It shows a first message saying it is automated, hands over on six defined triggers, logs what it looked up, and passes a scripted 20-conversation test. You then apply it to the live store yourself.
What is included
- One assistant in one tool you already pay for, with a test or preview mode and a document as its source
- The answer sheet as its only source of answers
- A first message that says answers come from an automated system and a person can take over
- Six hand-over triggers: refund request, photo claim, legal threat, address change, a request for a person, a question outside the sheet
- A named queue or inbox that takes hand-overs, with its hours
- Conversation logging switched on
- A scripted 20-conversation test with results
You receive
- The assistant settings, written down step by step
- The first-message text
- The six hand-over rules
- The 20-conversation script and results
- A switch-off and roll-back note
What is not included
- Buying or choosing the tool
- Letting the assistant issue refunds, cancel or edit orders
- Switching it on in your live store
- Writing the answer sheet (see the answer sheet job)
- Phone, voice or social chat channels
- Legal advice on how you must label an automated system
What we need from you first
- Which tool you use and whether it has a test or preview mode
- Your answer sheet, or a note that you need one first
- The six hand-over triggers you want, if different
- No store or helpdesk logins
Never send passwords, keys, customer records or confidential code in the first enquiry. Secure handover is agreed after scoping.
How we check it is done
- In 20 scripted conversations, 10 written by us and 10 by your named person and kept from us until the final run, the automated-assistant notice is the first thing shown in every conversation, in each of 5 runs. This is a smoke test: 20 of 20 shows a true rate of at least 86% with 95% confidence.
- Each of the six hand-over triggers puts the conversation in the queue or inbox you name, with the chat attached, in 5 of 5 repeat runs.
- No reply in the 20 conversations, in each of the 5 runs, states a refund, price or delivery promise that is not in the sheet; one such reply fails the whole test.
- For every conversation, the log shows the sheet line used or that the chat was handed over.
You re-run the acceptance checks with the steps we hand over, read the results and sign off in writing. Payment follows sign-off.
When we would stop or decline
- The tool can only be tested on live customers
- You want the assistant to issue refunds, cancel or edit orders by itself
- The sheet's owner cannot say which version of a policy is right
- The tool cannot show an automated-system notice before its first answer
Questions
Which tool do you use?
The one you already pay for. We configure it on a test account that you own.
Will the assistant say it is automated?
Yes. The first message says answers come from an automated system and a person can take over, and the test checks it.
Do you give legal advice on labelling?
No. We include a notice line. Whether the law requires it for you is for your adviser.
Does a pass mean it will be right next month?
No. A pass describes items like the test sample on the day of the test. It is not a promise about future items, and it does not replace your own checking.
How is this different from the help-page chatbot job?
That job builds a chatbot that answers from your help pages and tests it on 115 questions. This one sets up a tool you already pay for to answer customer questions about orders, delivery, returns and products on a store, from your answer sheet. Its 20-conversation test is a smoke test.
Price and terms
£249 · untested offer price. £249 after the agreed acceptance checks pass and you sign off. No payment before sign-off.
This is a new service with no published client results. The price is a starting point we have not yet tested with buyers. Nothing is ordered or charged by the enquiry. The full specification is on the Synthetic Industry catalogue.