Who this is for
Owner of a store that has just received a chargeback, often "delivered but not received", and has days to respond.
A dispute arrives with a deadline, and you do not know which records to gather or in what order.
The result
For one dispute you get an evidence pack built only from records you supply, in the order the stated reason code asks for. Each required item is present or marked "not available". Every fact traces to a record, you submit it yourself, and we do not promise a win.
What is included
- One dispute, with its reason code and deadline
- A checklist from the processor's own evidence guide for that reason code, attached
- The pack: order timeline, delivery proof, policy accepted at checkout, customer messages, each from a record you supply
- A trace from every fact to its record
- A turnaround time stated in the quote
You receive
- The evidence pack
- The checklist with each item present or not available
- The fact-to-record trace
- A short cover note for you to review
- A list of records that contradict or weaken the claim
What is not included
- Submitting the response to the processor
- Promising a win or a refund
- Leaving out records that contradict your case
- Legal advice
- Chargeback prevention (see the risky-order rules job)
- Several disputes in one price
What we need from you first
- The reason code and the response deadline
- Which records you hold (order, tracking, policy, messages)
- The processor you use
- No customer data in the first enquiry
Never send passwords, keys, customer records or confidential code in the first enquiry. Secure handover is agreed after scoping.
How we check it is done
- The checklist for the stated reason code is complete: each item is present or marked "not available".
- Every fact in the pack traces to a record you supplied; one untraceable fact fails the whole test.
- Your named person checks every date and amount in the pack against your records before you submit.
- The pack is delivered within the turnaround stated in the quote.
You re-run the acceptance checks with the steps we hand over, read the results and sign off in writing. Payment follows sign-off.
When we would stop or decline
- You want a record left out because it contradicts your case
- The records needed do not exist and cannot be obtained
- There is too little time left for the stated turnaround
- You want us to submit the response
Questions
Will you win the dispute?
We cannot promise that. The processor and the issuing bank decide.
Do you submit it?
No. You check the pack and submit it yourself.
What if some records are missing?
They are marked "not available". We do not invent or alter records.
Does a pass mean it will be right next month?
No. A pass describes items like the test sample on the day of the test. It is not a promise about future items, and it does not replace your own checking.
Price and terms
£149 · untested offer price. £149 after the agreed acceptance checks pass and you sign off. No payment before sign-off.
This is a new service with no published client results. The price is a starting point we have not yet tested with buyers. Nothing is ordered or charged by the enquiry. The full specification is on the Synthetic Industry catalogue.